Category Archives: Tech

What Should You Look For in a Help Desk Software?

If you are looking to invest in a helpdesk software for your business, you will have a lot of options to explore; which option might even be more compelling than the other. Therefore, it is best if you are just a bit cautious whenever you are thinking about investing in such a software.

Moving on, I would also suggest you to have a look at Kayako’s help desk ticketing software if you are looking for options. Kayako is great at everything that they are providing, and in most cases, the services are well rounded, which simply means that everyone gets what they are looking for.

As for right now, we are just going to talk about some of the things that you should look for in a helpdesk software. This will help you have a better understanding.

Ease of Access

If the software is to be used by a team of newcomers, then the best thing you need to look for the ease of access. Sure, as the time goes by, they will be fully able to understand a software. However, just because a software is easy to use does not mean that it is any less capable of delivering in the best way possible.

Best Possible Features

Another thing that I would suggest you to look for in a software of the nature is the features. The more features there are, the better the customer support staff will be able to help the customers. You can find a lot of options in the market, so there is nothing to worry about.

If you cannot decide these things on your own, you can always take suggestions from the experts, or those who have dealt with these before.

Broadband Internet: A Step Ahead of Dialup Connections

If we try to think back to the early 2000s, we can all recall trying to use dialup cards in order to be able to access the internet. You would buy the card that would give you a code, allowing you to access the internet for a fixed amount of time. During this time, you would have to disconnect your landline in order to be able to connect to the internet. This would often lead to arguments in the family because someone might need to use the phone while the other person might want to use the internet and so on.

Thankfully, dialup internet connections are considered to be a thing of the past, and we are now focused on Wi-Fi, DSL, fiber optic and broadband internet connection etc. However, for the sake of this article, we will be talking solely be referring to broadband internet services.

Broadband is drastically different from dialup internet services, and this is why it happens to be a very popular choice amongst users. Broadband works really fast compared to dialup connections where lagging was very normal. Plus, when it came to using dialup internet, you would have to go through the process of connecting the wires and trying to log in every single time, however, with broadband internet services, once you have the initial setup done, you do not have to worry about connecting every single time because your system will be automatically connected.

The best broadband connections are not affected by large files, media or anything of the sort. They are able to process videos and all forms of media really quickly, and are able to do this without affecting the speed or overall performance of your computer, so broadband services are a really great option.

The Safe Way to Browse

Have you been using the internet for a long while? Come to think of it, in this day and age, it is really hard to avoid it. Now, if you are a internet user (Duh!) then have you ever wondered what goes on at the other side of the browser. The fact that you are reading this article confirms that there is some curiosity in you that is imploring you to ask some questions. Now, with this article, we internet to help you understand what exactly is vpn and why is it such a good idea to have one in your device whenever you browse through the internet.

Now what exactly is vpn? Well, vpn is an abbreviation of virtual private network. It was first formed so that people using the internet could securely have the confidentiality on the internet. Besides this, it also helps it’s user to get into restricted content all over the internet from any part of the world. Like, if your country has blocked a website for some reason then vpn can help you access that website very easily and not be detected while you are browsing through that particular site. A vpn come son handy in many cases and that is why so many people today use this service for themselves.

Now, today there are a lot of companies that offer you the vpn service but not all of them work as efficiently as the other. Some faulty ones can even slow down your device or cause any other sort of problem. If you want to choose the best one for you then we suggest that you do your research by reading up on some VPN reviews and then decide which one to get.

Mac or PC?

In the world of tech, as far as personal computers are concerned, there really are only two options that people tend to look into. These two options are Mac and PC. If you are thinking of buying a new computer, you might be confused about what would be the best option for you to look into. While PCs definitely have their charms and buying one certainly wouldn’t be a mistake per se, it is important to note that Macs are most certainly the superior option, and there are a number of reasons why this is the case.

First and foremost, the operating system is a lot more consistent. With Windows what generally happens is that one update will have your operating system be top notch while the next one would render it more or less useless. This is not how it works with Mac OS at all. With Mac OS, each update is going to add something better to the OS that you are now used to. Drastic changes are few and far between, Apple prefers to initiate small, subtle change instead which makes it a great deal easier for you to get used to the new operating system that you are going to be getting.

A second benefit that you could enjoy is that you are going to be able to incorporate your computer in an ecosystem of tech. Your phone and other gadgets can all seamlessly sync with your Mac as long as they are all from the same company, something that actually makes sense when you think about it because of the fact that there are so many reasons for you to buy all of your tech from Apple. You should check out if you want some more information on Macs.

Having Trouble With Your Online Store?

If you plan on seeing your business survive and have a chance at growing than you are definitely going to need an online presence. Almost every business that sells some sort of product or service needs a virtual store, not only because of the fact that a significant portions of customers have begun preferring online buying over more traditional methods, but also because of the fact that, if you manage to run a virtual store correctly, you can gain a huge advantage over your competition.

Ecommerce is something that every business needs to focus on, however, setting up an online store is not as easy as it sounds. Businesses face a diverse range of problems when they setup their stores online, many of which result in their customers running away from them. Studies show that most Ecommerce stores fail to convert potential customers into sales due to the “abandoned cart” phenomenon. When a customer is shopping online, the user friendliness and responsiveness of a website directly affect a customer’s decision to buy, businesses with well-designed websites sometimes still have trouble with sales as customers place items in their carts but then leave the website before actually completing their transaction.

This behaviour results in a customer’s cart becoming abandoned and a potential sale going down the gutter, what causes this? Mostly bad performance from your Ecommerce platform’s side. An Ecommerce platform that is not designed properly or lacks optimization will be unresponsive and hard to navigate, increasing the chances of a customer becoming frustrated and leaving their purchase. This is why you must have a reliable Ecommerce platform on your side, like Magento, being optimized and integrated into your website by a capable magento development team that knows what it is doing. Coherent Software is your best bet for superb Magento services in the Northwest.